State: Texas Clear all filters (6 of 13 reviews match)
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My experience with Internet companies has been bad - bundled products, poor service, high prices. Grande has been refreshingly different! I can order exactly what I want, for a decent price. The service is reliable and fast. A bogus fee popped up on my latest bill....
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Grande-ECare
Grande-ECare
Grande Communications Verified Representative

Dear Patrick,Thank you for the positive review online, and I'm glad to hear you've been pleased with our service and support. I'm glad Tabitha was so helpful over the phone, a...

I have never experienced such horrible customer service in all my adult life. Every time I call (and I have to call often for various issues), the wait time is over 20 minutes. The customer service personnel is not particularly trained to be helpful, supportive or...
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1.4
I didn't like
  • Customer service
#1170460
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Grande Communications - Not Satisfied

Why do I need to return a modem to have services restored in my name? I getting the same services!
1.4
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#1158554
In the beginning the service was great but over time it's gotten bad. My channels go black, the sound goes out while watching our favorite shows, channels go missing that we are paying for. The biggest thing I hate so far is paying for DVR service...I don't see the...
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#775819
I am an 8 year employee of a 16 year Texas based company Grande Communications. You do not have to settle here in Midland Texas for suddenlinks bad buisness practices. I WILL GET YOUR CHANNELS BACK...TAKE A STAND WITH ME...DON'T PAY FOR SOMETHING THEY TOOK AWAY...CALL...
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#542589
I signed up for home phone & internet service in Austin with Grande Communications on Sept. 19, and just today, on October 4, they came to install it. It doesn't even work! My internet service essentially stopped working once the installation tech pulled out of the...
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#349653