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I called into a grande today due to an unexpected increase in my internet bill.. I talked Richard #3988.. who was not only rude, unprofessional and disrespectful.. he LAUGHED at me TWICE as I explained that I was a single mom and an increase (even minimal) was not...
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Anonymous
Anonymous

I'm very sorry to hear about this experience, and that is not typical. We'd like to help see what we can do to turn this around for you, as well as to make sure that particula...

#1362080
epic failure! if grande thinks competing with time warner/spectrum is giving the same god awful service and treating their customers like dirt, then they should consider themselves one of the big boys now. yesterday, they gave me the standard noon to 5 pm time slot...
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#1263375
My experience with Internet companies has been bad - bundled products, poor service, high prices. Grande has been refreshingly different! I can order exactly what I want, for a decent price. The service is reliable and fast. A bogus fee popped up on my latest bill....
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Grande-ECare
Grande-ECare
Grande Communications Verified Representative

Dear Patrick,Thank you for the positive review online, and I'm glad to hear you've been pleased with our service and support. I'm glad Tabitha was so helpful over the phone, a...

I have never experienced such horrible customer service in all my adult life. Every time I call (and I have to call often for various issues), the wait time is over 20 minutes. The customer service personnel is not particularly trained to be helpful, supportive or...
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1.4
I didn't like
  • Customer service
#1170460
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Grande Communications - Grande service the worst I'm done with them

Every month bad connections waiting time thirty minutes to get help Grande you are a small fry service-always gave a apology but I've been a customer a long time and enoug {{REDACTED}}
#1161679
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Grande Communications - Not Satisfied

Why do I need to return a modem to have services restored in my name? I getting the same services!
1.4
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1158554
HORRIBLE CUSTOMER SERVICE and they OVERCHARGE you for everything. During my time with Grande, I had to call in ALL THE TIME! I was overcharged multiple times and told conflicting information from different representatives. My favorite is when they would tell me there's...
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#1047333
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Grande Communications Cable Tv Service Review

Past three or four months my cable service is hit and miss. Channel cut out, sound cuts out, channels pixelated. Techs have come to look and "resolve" the cable reception however, the issues continues. Too many tree in easement bang on the cable and causes it to break up. They need to send someone to trim the tree line.
2.1
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1028895
Just moved to Corpus Christi and got an apartment where Grande is the only provider for Internet and TV. I had never used Grande. An hour before the installer was coming he called and said he had just got notice the account was on hold. I went to the local office and...
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1.0
Paisley, Florida
#915958

Contact Grande Communications

Mailing Address:
Grande Communications
401 Carlson Circle
San Marcos, Texas 78666
United States
Phone:
(512) 878-4600
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In the beginning the service was great but over time it's gotten bad. My channels go black, the sound goes out while watching our favorite shows, channels go missing that we are paying for. The biggest thing I hate so far is paying for DVR service...I don't see the...
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#775819