HORRIBLE CUSTOMER SERVICE and they OVERCHARGE you for everything. During my time with Grande, I had to call in ALL THE TIME! I was overcharged multiple times and told conflicting information from different representatives. My favorite is when they would tell me there's...Read more
Just moved to Corpus Christi and got an apartment where Grande is the only provider for Internet and TV. I had never used Grande. An hour before the installer was coming he called and said he had just got notice the account was on hold. I went to the local office and...Read more
In the beginning the service was great but over time it's gotten bad. My channels go black, the sound goes out while watching our favorite shows, channels go missing that we are paying for. The biggest thing I hate so far is paying for DVR service...I don't see the...Read more
I made a switch from a major satellite provider to Grande because the sales person made a good sales pitch. I was supposed to pay about $115.00 per month, direct pay from my bank. I got the services in October 13, 2015 and I was not billed until December 2, 2015. I...Read more
I didn't like
- Overall services and deceiving sales pitch
I am an 8 year employee of a 16 year Texas based company Grande Communications. You do not have to settle here in Midland Texas for suddenlinks bad buisness practices. I WILL GET YOUR CHANNELS BACK...TAKE A STAND WITH ME...DON'T PAY FOR SOMETHING THEY TOOK AWAY...CALL...Read more
I signed up for home phone & internet service in Austin with Grande Communications on Sept. 19, and just today, on October 4, they came to install it. It doesn't even work! My internet service essentially stopped working once the installation tech pulled out of the...Read more
Grande Communications Cable Tv Service Review
Past three or four months my cable service is hit and miss. Channel cut out, sound cuts out, channels pixelated. Techs have come to look and "resolve" the cable reception however, the issues continues. Too many tree in easement bang on the cable and causes it to break up. They need to send someone to trim the tree line.
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